Your questions answered

If you do not discover the answer you seek in our FAQ, reach out to us directly using our contact form, via email, or call us at +44 (0) 207 581 11 22.

How can I make a reservation online?

Booking your appointment online is easy! Simply visit our website to select the service you want, date and time that works for you, and follow the prompts to complete your reservation. If you have any trouble, don’t hesitate to reach out to our friendly staff for assistance.

How do I know which treatments and products are right for me?

We offer complimentary consultations to ensure you receive exactly what you need and nothing more. If you are unsure of your needs, our team will be happy to recommend options tailored to your unique needs.

What payment methods do you accept?

We accept a variety of payment methods including major credit cards, debit cards and cash. Just let us know your preferred payment method when you arrive for your appointment.

How early should I arrive for my appointment?

Yes, we recommend arriving 10-15 minutes before your scheduled appointment time. This will give you plenty of time to check in, fill out any necessary paperwork and relax before your Madam Me experience begins.

Can I bring a friend or my children to my appointment?

While we love meeting new people, we ask that you come to your appointment alone. This enables us to maintain a relaxing, peaceful environment for all of our clients. If you’d like to bring a friend, why not treat them to a treatment?With regards to children, we cannot due to safety reasons welcome children to the salon unless they are receiving a service.

Is there a time limit for cancelling or rescheduling my appointment?

We understand that life can often act unexpectedly – and will always work with you to find the most relaxing solution for you. We simply ask that you let us know as soon as possible if you wish to cancel or reschedule your appointment. Please note that for free cancellations we require at least 24 hours notice – cancellations within 24 hours are accepted but will incur a cancellation fee of £XXX.